What if I sign up for a trip and it is later affected by COVID19?

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Please understand certain vendors we work with may have different refund policies. For instance, certain airlines may only offer credit in your name for future travel for the airfare portion of your trip. In that case we are unable to refund that portion out of pocket.

Also, if teams do not officially “cancel” the games and just “postpone” the games to a later date. Phans of Philly would need to absorb the cost of the game tickets. Also, games being cancelled, played without fans, or postponed has no direct affect on the airlines. Unless there is a travel ban or government shutdown than the airlines will still operate the flights we are in contract with. Therefore, Phans of Philly is still accountable for any payments made to the airlines and will be difficult to break the contract after a certain point. We also run the risk a vendor does not fulfill their refund policy or delays their refund (locations of the planned parties, caterers, transportation companies, equipment rental companies, etc).

No matter what happens, we will go above and beyond and make sure you are taken care of going forward. It is in our best interest to do so, but certain things are out of our control. We thank you in advance and appreciate your understanding.

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