Frequently Asked Questions
Why should I book my trip with Phans of Philly?
We are die hard Philadelphia fans, and share the same passion as you do! We do extensive research on each city to make sure the experience you have is well worth it. We know what areas of the city are the best locations to stay in regards to nightlife, restaurants, shopping, etc. We cover every last detail of the trip, so all you have to do is show up! The hassle of planning your own trip is already taken care of! We also make the cost of traveling a lot easier on everyone with our flexible payments. When booking a trip all we require is a small deposit to reserve your spot. The remainder of the balance is broken into payments throughout the months leading up to the trip however you may want it.
What is the age range on the trips?
We get a wide range of all ages. Nobody is ever too old or too young! However, you must be 21+ to consume any alcoholic beverages at our tailgate parties. Everybody on our trips get along, and most times form great relationships that extends after the trip. Also, we welcome kids. We do not get a lot of kids who come on our trips, but when kids do come they have a blast!
Do your packages include transportation to and from the destination?
Your airfare/bus transportation to each city is provided in our packages. The buses are deluxe motor coach buses with comfortable seating, TVs, and a bathroom. For further trips we include your airfare. Our airfare seats are first come first serve on the best times and options. We try to reserve enough direct flights with good times to accommodate everyone.
What type of hotel will the group be staying at?
For all of our overnight trips we spend a lot of time researching the city we are traveling to. We make sure we select a hotel in an area that is in the heart of the city walking distance to local attractions, nightlife, restaurants, and shopping. Before we make any reservation we take all of our options, and compare the hotel reviews. From there we select the best possible hotel for our travelers based off of location and its reviews!
Where are our game tickets located?
On each trip we make sure that all of our game tickets are seated together as a group, or as close together as possible. All tickets will be located in the upper level, and you will have an option to upgrade to the lower level on most trips.
What kind of tailgate party do we organize before the games?
All of our tailgate parties will be in a reserved area in the parking lot, or at a bar walking distance to the arena. We will have great music, beverages, food, and games. We bring in the top local BBQ caterers in each city to serve our tailgates, and provide a long menu of delicious food!
How many people am I able to bring on a trip?
The more the merrier! In fact, if you plan on bringing a large group please contact us and a group discount can be applied!
What if I don’t need everything that we are including in our package?
No problem at all. Just email us, and we can work something out to deduct it out of the total price. We have people all the time who have their own game tickets, or want to travel themselves. We get a lot of Philadelphia transplants in each city looking to join our tailgate or sit with us.
What methods of payment are accepted?
Payments can be made securely through our website. This is the easiest and most secure method since it is powered by Pay Pal. You do not need a Pay Pal account to use it. You can pay with your credit/debit card at checkout. Personal checks and cash are also accepted.
When are payments due?
As mentioned above we are extremely flexible with payments. A small deposit per person is required at the time of booking. After that we work directly with you to spread out the payments of the remaining balance however you may request it leading up to the trip.
Can I cancel after I have signed up for the trip?
Unfortunately, once a deposit is placed it is non-refundable. This is the same for any payments that have been made towards the remaining balance owed. Due to having to sign contracts for tickets, hotels, airlines, etc it makes it difficult for us to break these once we account for your spots. You can transfer your spots to anyone else that may be interested though.
If a trip is canceled we will do everything in our power to make it work in your favor. Whether your money be refunded or applied to a future trip. However, there are some circumstances that are completely out of our hand. Including weather, acts of god, schedule changes, etc. Obviously, we do not want to be placed in this situation, but we ask you to take all possible outcomes into consideration when booking a trip.
Travel Insurance
Phans of Philly LLC works with a licensed agent to provide travel insurance on all trips. For more information and to receive instant quotes please review the link provided in your confirmation email when signing up.
